WORK
Cloud Based Real Time Ticketing System
Business Problem
Lack of predictive analytics of risk for a given pair of pilots at any point of time.
- Poor visibility was hampering quick issue closure
- Lack of alerts to all parties on the progression of the tickets and of the resolution, as needed
The Solutions
Custom Ticketing Solution
Accolite built a ticketing system from scratch that can create, assign, close issues with an effective reporting system, built using AngularJS, Spring, Java & Oracle.
Efficient Issue Management
Helps categorize issues and assign it to appropriate Individuals or groups as needed.
Flexible User Configuration
All user categories and types are configurable and easily manageable.
Dynamic Ticket Forms
Ability to create ticket forms on the fly for onboarding.
Category Management
Feasibility to create limitless categories that can be hidden/kept open for the usage based on the need.
Value Delivered
Application is used across all of Clients locations worldwide, serving pilots and Business Executives.
Ability to track tickets through a dashboard for users and administrators, with inbuilt advanced search options.
Controlled access to the tickets where user can be given read & write, read-only permissions.
SLA to address the tickets is minimal with the help of the automated escalation batch process for 3 levels.
Customized reporting in different formats that are intuitive & informative can be created.
The applications are built on the latest tech stack. This allows easy updates in future.
